Contact Gibson Customer Service
Gibson Phone Numbers and Emails
Toll-Free Number:
-
(800) 444-2766USA
Customer Service:
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(615) 871-4500Outside USA
Gibson Email:
Gibson Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Gibson Customer Service is rated at 3.4 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Gibson is (800) 444-2766. 88% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Gibson may ask you for the following information to identify you as a customer: first and last name, nothing or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Gibson Customer Service is rated at 3.4 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Gibson is (800) 444-2766. 88% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Gibson may ask you for the following information to identify you as a customer: first and last name, nothing or email.
People call Gibson mainly because of request for information, product/ service and return/ replace.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Gibson is service@gibson.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Gibson?
Most Popular Number:
| Total calls: 142 | Issues resolved: 12 | Last call: Feb 13, 2026 |
Contact Information
Gibson Website:
Gibson Help Center:
Corporate Office Address:
How Good is Gibson's Customer Service?
Summary of Gibson Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gibson?
Request for Information Question:
- “Inquiring about a Les Paul model”
- “Help with my toby bass”
- “I have an awesome Gibson watch that needs repair., help.”
Product/ Service Question:
- “Technical help with air handler/heatpump”
- “New guitar has a crack already”
- “Cracks in my mandolin”
Return/ Replace Question:
- “I've registered for free pedals but I returned one les paul and have received another who do I talk to about changing serial numbers of one les paul to another”
- “Like to change my bird into a black bird”
- “The pick guard on my Gibson songwriter deluxe a.c. standard has come off and I cannot reattach I need a replacement guard”
Website/ Application Question:
- “App”
- “Free guitar app with purchase”
- “Application status”
Shipping and Delivery Question:
- “Missing item”
- “Never received parts ordered”
Account Question:
- “Subscription”
- “Verify”
Employment Question:
- “Employment”
Payments and Charges Question:
- “Fraud”
Staff Question:
- “Bad customer services amongst other complaints”
Other Question:
- “Parts”
- “Info”
- “To restore a guitar”
About
,
Gibson is a manufacturer and retailer of electric guitars. The company was founded in 1974 in Nashville specifically for the production of Gibson's Les Paul guitars. The models whose designs have become classics-the ES-175, ES-335, Flying V, Explorer, Firebird, SGs and Les Pauls - are offered by the company. Gibson's maintained close relationship with musicians like King, Atkins and jazz greats Howard Roberts and Herb Ellis. At the present time, the company sells instruments, parts, and accessories exclusively through its dealer network. Gibson’s inventory assortment includes electric guitars, acoustic guitars, drums, and a wide range of accessories (pickups, strings, replacement parts, care products, as well as MaGIC, etc).
Gibson is ranked 26 out of 972 in Music stores category
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